Many thanks for your email. We are currently experiencing a higher level of emails than normal, therefore our response time is taking a little longer and we will be able to reply back to you within 7 days. If your email is urgent we would recommend you call us on 0115 91 40000 between 10am and 6pm Monday to Friday.
Below is some of the current frequently asked questions, please take a read through these as this may help answer your query.
Where are the FAQ and Errata pages on the new website?
The FAQ pages are now located in the Black Library website, Digital Editions section -
http://www.blacklibrary.com/games-workshop-digital-editions
I am unable to log in to my account or reset my password
As we have launched a new website, all customers are required to re-register again as previous log in details are not valid.
I placed an order for pre-release and it hasn’t arrived yet
Delivery to store - pre-orders placed before midnight Sunday on pre-order weekend are guaranteed to be available to collect from your nominated store on the Saturday the product is officially launched.
All orders placed after the pre-order weekend will be available to collect the week after the product is launched. Please contact your local store to confirm their delivery day.
Delivery to home – As most postal services don’t deliver at the weekend, we ship pre-ordered products for arrival from the Monday after the launch weekend.
I have received a product that is miscast
Firstly, sorry your product didn’t arrive in perfect condition, all you need to do is send us a photo of the damaged product, together with your order number, and once we have received this we will send out a replacement for you.