War ja klar...
Dear Backers
Last week this was where we were at in our update:
"We have around 550 pledges left to pack, and another 180 (on top of this that are already packed) left to process for shipping. We expect, based on our rate of between 110-250 packed pledges per day, that we should be able to finalise all packing this coming week. We will put out another update with the revised numbers that need packing and shipping at the end of this week."
[h=1]This is our end of week update for you.[/h]Despite our efforts, we have not hit the quantity of packing we had aimed for based on our packing averages. We completed the packing of around 240 pledges, and dispatched over 260 parcels this week (this includes some of the parcels that were packed already from last week). We also pre-packed the majority of a further 98 pledges which need some rewards added to them before they can be sealed and shipped. Unfortunately, we were hit with a few of our team being off sick or away for other reasons this week, which is what significantly affect our totals packed and shipped. We have committed additional members of the Hawk team to another week of packing and dispatch for next week.
A few key points to mention:
[h=1]1. Remaining Pledges[/h]We have 160 Commodore Pledges left to pack. We have around 150 pledges which are either Late Backer or remaining other pledges left to pack.
[h=1]2. Address Queries[/h]We have a few orders where we have address queries or where orders have been returned to us due to our couriers not being able to deliver them. We will be contacting all these backers over the next week or so to get their pledges redelivered as soon as possible.
[h=1]3. Missing/damaged items/parts[/h]We are receiving a number of emails regarding missing items or parts, or damaged items. We are collating these and will begin processing these as soon as we have finished shipping the remaining commodores and late backer pledges.
[h=1]4. Unfinished Pledge Manager pledges[/h]There are still some backers who have not finished completing the pledge manager. We will be closing this before the end of this year, so please do email us at [email protected] if you have not yet completed it and wish to.
We were certainly hoping, based on fair estimates, to have done more this week just gone, however we are still committed to maintaining the high quality of the game, the models and the rules that we have produced, as well as working as hard as we can to get the remaining pledges out to all the backers who are still waiting on them.
We are sorry this delay is extending to all those who are still waiting or who have been waiting for their pledges. We are doing our best to get these remaining shipments dispatched and to your door as soon as possible!
We will put out another update next week on the progress we have made.
Thank you to all of those who have supported us, and sorry again for this delay.
Kind regards,
The Hawk Wargames Team